Below you will find all the forms you need to complete to get assistance from our company. Note that our webchat and phone line are for pre-sales support only. We do not provide ad hoc telephone support as it is too inefficient for us to do so. That being said we try to reply to each technical or customer service form within 1-2 hours and if we need to then call you we will. The only way to open a support ticket is to complete the form and include photos and video. This makes the diagnosis of any fault much quicker.