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Customer Service Forms

Below you will find all the forms you need to complete to get assistance from our company. Note that our webchat and phone line are for pre-sales support only.  We do not provide ad hoc telephone support as it is too inefficient for us to do so. That being said we try to reply to each technical or customer service form within 1-2 hours and if we need to then call you we will. The only way to open a support ticket is to complete the form and include photos and video. This makes the diagnosis of any fault much quicker.

 

Series 2 Troubleshooting and Fault Reporting Form

Having issues with your Series 2 desk. Complete the form which includes toubleshooting and don't forget to add photos and video

Series 3 Dual Motor Troubleshooting And Fault Reporting Form

Having issues with your Series 3 desk. Complete the form which includes troubleshooting and don't forget to add photos and video

Series 2 Manual Desk Assembly Form

If you are having issues assembling your manual desk this will troubleshoot it and allow us to quickly help.

Goods Return Form

Used to return unwanted goods but do please include photos showing the purchase undamaged before it is returned to us.

Damaged Goods on Arrival Form

Something arrived to you damaged. Get in contact with us so we can quickly assess the damage and provide a replacement or credit

Client Verification Form

We will ask you to complete this form if your purchase has a fraud warning on it and we need proof of your identity and address.