FAQ's Placing Orders

Do you offer Trial Products?

We have offered trial products in the past but unfortunately over 50% of them end up scrapped as they are returned in such poor condition. If you want to go ahead with one of our frames what I would advise is this. Place the order online through your company, when the frame arrives take photographs of how it has been packed and the condition it arrived to you. We use really sturdy internal packaging so you need to keep this as well as the outer box in the event that you need to re-pack the frame and return it. The frame must return to us in exactly the same packaging it arrived to you, It is likely that the external box will receive some damage on the return journey back to us so we would advise to wrap it in plastic to keep it clean. I would advise that you again take photographs as you re-pack the frame. If the actual frame is damaged when we receive it back into stock but can be modified or repaired to bring it back to a resalable condition you will be charged a fee for this work. However, if it is damaged in a way that means we can no longer sell it, we will not be able to offer you a refund in this instance and the product will be returned to you.

So basically as long as we get a product back that is pristine, re-saleable, everything is in the packaging that you received then we have to credit it fully as per statute.

Return of unwanted item/ incorrectly ordered item?

It is no problem to return incorrect/unwanted items, the products must be returned to us in good condition, all the box contents must be as delivered to you and be suitable for re sale. Please contact us by email for a Goods Returns form. We can arrange a courier collection of the goods at a pre-agreed cost or you can arrange to send the goods back with the courier of your choice.

Shipping to Channel Islands?

Yes, we frequently ship to the Channel Islands.

It is VAT free.

You can pay online and we refund the VAT or you can advise us of what you want and we will send you an invoice link to pay online.

You can also pay the shipping online as we have an option for the off-shore islands.

Can a credit card be recharged/reused to pay another order?

Our checkout is Level 1 PCI DSS compliant and PSD2 compliant (New EU norm).

We cannot retain any card details after your transaction has been processed. We can re-fund to it but not add extra charges.

You will need to go through the checkout again, but it is super quick as we are really only looking for the card number again.

I am an EU customer domiciled in the EU and not the UK. Is it VAT free?

VAT free if the company has a valid EU VAT number. If not, VAT would have to be applied at the prevailing UK rate of 20%.

If you are a legitimate EU purchaser you will not be able to use the checkout. You will need to contact us directly. If you are based in the Republic of Ireland then please use our Gostand Ireland website www.gostand.ie

Remember to use the country prefix when providing a VAT number to us.

Can I specify a delivery date?

We use 3rd party couriers so we cannot 100% guarantee that a delivery will take place on a specific day. We are more than happy to store goods and dispatch for arrival on a target date but we cannot be held responsible or liable if for some reason the courier fails to deliver on the target day.

Do you do discount?

Our prices are a fair reflection of the quality of the products we sell, we do not offer sale prices as it would be unfair on the customers who have purchased previously. Should you wish to place an order for a large quantity of desks then certainly speak to us regarding the possibility of discounted prices.